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WhatsApp operations

Use WhatsApp as an automation layer for your operation.

If a conversation follows logic, uses knowledge, or needs an action, InituBot can help automate it with control.

Operation map

Problems, automations, and metrics

measuring

8

initial cases

6

metrics per operation

24/7

automated support

Identify repetitive conversations
Automate with base and rules
Measure resolution, handoff, and gaps
Capabilities

From simple support to intelligent WhatsApp operations

It is not a bot limited to fixed cases. It is a governed AI agent for operating conversations with knowledge, rules, tools, and handoff.

Answer

Use your knowledge base to answer questions, policies, hours, processes, products, services, and guidance.

frequent questionsproduct informationcommercial policieshours and locationsupport guidance

Collect and qualify

Collect data, understand customer intent, organize context, and prepare the conversation before it reaches a human.

initial triagelead qualificationquote datacontact reasonrequest classification

Execute and track

Connect the agent to flows, systems, and external tools to look up information, open requests, or track status with control.

order statussecond copycustomer lookupCustom Tools3CX/Flex handoff

Improve continuously

Track knowledge gaps, low confidence, recurring handoffs, and problematic sessions to evolve the agent with real data.

knowledge gapsconversations to reviewquality scoreopen issuessupport trends

Examples are starting points, not boundaries. Each automation should respect feasibility, governance, testing, and human handoff when needed.

Turn recurring conversations into controlled operations.

Try the Pro experience for 14 days and discover where the agent can help safely.

Explore more

Go deeper without losing the path.

Explore InituBot’s strategic pages or move straight to the free trial.