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Using 3CX? Add AI before human support.
3CX centralizes voice, chat, and WhatsApp for your team. InituBot automates repetitive questions, collects data, and hands off to humans when needed.
3CX flow
WhatsApp, AI, and handoff with context
3CX
available handoff
68%
resolved before queue
v3
monitored version
Even with a contact center, repetitive work reaches agents too early.
Automation should happen before the human queue, without disrupting the existing operation.
Frequent questions consuming agents
Customers waiting for manual triage
Incomplete history in handoff
Low visibility into automation
Knowledge base outside the flow
AI without validation before go-live
WhatsApp → InituBot AI → 3CX / Human
InituBot sits before the human queue to solve simple requests, collect context, and hand off when needed.
The customer starts the conversation in the channel they already use.
InituBot AI
The agent checks the base, answers, collects data, and measures quality.
3CX / Human
When needed, support reaches a human with history and context.
What to automate before human support
Start with repetitive conversations and clear handoff rules.
Frequent questions
Answer recurring questions using real company knowledge.
Data collection
Ask for essential information before engaging an agent.
Triage
Route support by intent, urgency, or configured rule.
Pre-flight
Test the agent before go-live to avoid publishing unready AI.
When a human is needed, the conversation arrives prepared.
Handoff is not abandonment: the human receives history, collected data, and the reason for handoff.
Conversation history
The human agent sees what was already asked and answered.
Collected data
Important information arrives before support begins.
Handoff reason
Low confidence, customer request, or a specific rule is clear.
Trainable base
Gaps discovered in support feed knowledge improvement.
For 3CX operations of different sizes.
InituBot complements your 3CX operation. It does not replace your contact center.
It can support SMB/Free scenarios and larger operations, depending on features and channels available in the account.
It does not require replacing the contact center to validate automation before the queue.
Final compatibility depends on channels, permissions, configuration, and operating model.
Twilio Flex is also available as a handoff/contact center option.
Common questions about 3CX
Does InituBot replace 3CX?
No. InituBot complements 3CX by adding AI before the human queue.
How does handoff to 3CX work?
The agent automates what it can, collects context, and hands off when a rule, low confidence, or customer request requires a human.
Does it work for small operations?
Yes, as long as the required features and channels are available in the account.
Does it work with 3CX SMB/Free?
It can support SMB/Free scenarios depending on available features, channels, and settings.
Do I need to change contact center?
No. The goal is to add AI before the queue while respecting the existing operation.
What happens when the bot does not know?
It can ask for more context or hand off to a human.
Can I test before go-live?
Yes. Pre-flight validates the agent before go-live.
Add AI before the 3CX human queue.
Try the Pro experience for 14 days and validate your agent before go-live.