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Support channels for a WhatsApp-first operation.
Start with WhatsApp and evolve into new channels as your operation, integrations, and support strategy mature.
Channel architecture
Current today, ready to evolve
4
available today
8
roadmap or by request
AI
governed by channel
Start with the channel where volume already exists.
The current focus is WhatsApp, with handoff to contact centers and API integrations.
WhatsApp-first
WhatsApp is the main relationship channel for many companies. That is why InituBot starts where volume, urgency, and repetition already exist.
Main channel for automated support with governed AI.
3CX handoff
Hand off conversations to human support with context.
Twilio Flex handoff
Integrate structured contact center operations.
Webhooks / APIs
Use Custom Tools and configurable integrations according to plan and scope.
New channels with technical and commercial validation.
Expansion should follow real demand, technical feasibility, and contracted scope.
These channels should not be treated as available in production until technical and commercial validation.
The main channel deserves the best operation first.
This is not a promise of complete omnichannel. It is a clear strategy: solve WhatsApp well and evolve responsibly.
WhatsApp concentrates volume, urgency, and repetitive conversations for many operations. Starting there allows the team to validate the knowledge base, handoff, quality, and metrics before expanding into new channels.
Every new channel needs a use case and feasibility.
Expansion happens in stages, without treating roadmap as an available feature.
Validate demand
Understand channel volume, urgency, and impact.
Define use case
Separate what will be automated from what goes to humans.
Confirm feasibility
Evaluate API, permissions, costs, and technical limits.
Configure routing
Define handoff, rules, and context by channel.
Monitor quality
Track readiness, handoff, gaps, and issues by channel.
Start with WhatsApp. Evolve when it makes sense.
Try the Pro experience for 14 days and validate the operation before expanding channels.