🚀 InituBot is in Beta — try the Pro experience for 14 days. Start trial
Automate WhatsApp conversations without losing operational control
Configure an AI agent with your knowledge base, test before publishing, and monitor quality, handoff, and results in real time.
14 days free on the Pro experience. Publish only when your agent is ready.
WhatsApp-first
main channel for operations
Human handoff
with conversation context
Pre-flight before go-live
test before publishing
Monitored quality
in real time
Governed operation
WhatsApp + AI + 3CX + quality
InituBot
validated version with active base
I need help with my order.
09:41
Sure. I can check the status, open a request, or hand you off to an agent.
09:41
I want to check the status.
09:42
Perfect. Send me the order number and I'll verify it.
09:42
Order 48291.
09:43
Found it: your order is being prepared and is expected to ship tomorrow. I can hand you off to an agent if you need more details.
09:43
Support flow
Automation with control and handoff
AI agent
3CX / human
Quality dashboard
rollback available92%
readiness
8
open issues
14
knowledge gaps
68%
resolved without human
31s
first response
v3
active version
The problem is not adding AI to WhatsApp. It is adding AI without control.
When WhatsApp becomes a critical channel, fast replies are not enough. The operation needs to know what the agent knows, when it should ask, when it should hand off, and what needs improvement.
Repetitive questions
Low visibility
Risk before go-live
No version control
Team engaged too early
Quality without a routine
Not just a bot answering. An agent operated with control.
InituBot combines a knowledge base, human handoff, pre-production validation, versioning, reports, and continuous improvement to reduce the risk of putting loose AI into support.
Control before and after publishing
The agent is configured, published as a version, tested before production, and monitored after it starts handling conversations.
Pre-flight before go-live
Validate greeting, knowledge, human request, out-of-scope questions, and ambiguity before activation.
Agent readiness
See whether the agent is approved, approved with warnings, blocked, testing, untested, or outdated.
Auditable versioning
Each publish records persona, instructions, base, tools, and relevant settings.
Rollback when needed
Return to a previous version if a change hurts the operation.
Safe handoff
Send conversations to humans when confidence is low, the customer asks, or a rule is triggered.
Critical action audit
Publish, activate, revert, and review changes with operational traceability.
From signup to production agent, with validation along the way.
Configure the channel, train the agent, publish a version, run pre-flight, and monitor quality after go-live.
Configure the channel
Start with WhatsApp. Other channels appear as coming soon or available on request.
Define the agent persona
Set name, tone of voice, company context, and behavior instructions.
Add the knowledge base
Create or upload documents to guide the agent’s answers.
Configure human handoff
Define where the conversation should go when the agent does not know, has low confidence, or the customer asks for a person.
Publish a version
Each version records persona, instructions, base, tools, and relevant settings.
Run pre-flight
Validate greeting, knowledge base, human request, out-of-scope questions, and ambiguity.
Go live
Automation is activated only when the checklist allows it.
Monitor and improve
Use the quality dashboard, issues, and reports to keep improving.
Publishing checklist
Go-live becomes a controlled decision, not a guess.
Using 3CX? Add AI before human support.
3CX centralizes voice, chat, and WhatsApp for your team. InituBot automates repetitive questions, collects data, and hands off to humans when needed.
WhatsApp → InituBot AI → 3CX / Human
InituBot complements your 3CX operation. It does not replace your contact center.
Automation before the queue
Resolve frequent questions before they reach an agent.
Handoff with context
When a human is needed, the conversation arrives with history and collected data.
Trainable knowledge base
Use FAQs, documents, and instructions to guide AI answers.
For 3CX operations of different sizes
From SMB/Free scenarios to larger operations, depending on the features and channels available in the account.
Bot quality in real time, by operation.
See where the agent is working well, where it needs help, and what should be improved.
You should not discover the bot is performing poorly only after a customer complains.
InituBot shows readiness, score, resolution, handoff, knowledge gaps, low confidence, issues, and problematic sessions in one operational view.
92%
agent readiness
68%
resolution rate
12
sessions to review
Metrics tracked
Signals to improve
Knowledge, tools, and reports to operate AI safely.
The support layer does not end with the reply. It needs to learn, call systems with control, and show value to leadership.
Reliable knowledge base
Create, edit, test, and improve documents to guide the agent with real company information.
The system helps prevent an agent from going live without minimum knowledge ready.
Custom Tools with risk control
Connect external APIs to check orders, invoices, statuses, or internal systems.
Connect the agent to external systems without giving up control.
Executive reports
Track overall bot status, volume, resolution, handoff, quality, and progress.
Show value, track progress, and know what to improve.
From simple support to intelligent WhatsApp operations
InituBot can automate recurring conversations that depend on knowledge, rules, data collection, system lookups, or human handoff.
Answer
Use your knowledge base to answer questions, policies, hours, processes, products, services, and guidance.
Collect and qualify
Collect data, understand customer intent, organize context, and prepare the conversation before it reaches a human.
Execute and track
Connect the agent to flows, systems, and external tools to look up information, open requests, or track status with control.
Improve continuously
Track knowledge gaps, low confidence, recurring handoffs, and problematic sessions to evolve the agent with real data.
The examples above are starting points. InituBot was designed to adapt the agent to your process without giving up governance, testing, and human handoff.
More than a chatbot: support with governed AI.
A generic chatbot answers. InituBot answers, records decisions, identifies gaps, validates before go-live, and helps your operation improve with real data.
Generic bots
Fast to start, but weak on quality control, versions, and risk management.
Custom projects
They can work, but are often slow to adjust, test, and evolve.
Contact centers
They centralize human support, but repetition still reaches agents too early.
InituBot
AI layer for WhatsApp and 3CX with pre-flight, readiness, versions, rollback, and continuous improvement.
WhatsApp-first today. Ready to evolve tomorrow.
InituBot starts with WhatsApp, but is designed to expand into new channels as your operation grows.
WhatsApp as the main channel
Automate with governance, monitor quality, and hand off to humans when it makes sense.
Available today
WhatsApp is the main automated support channel. When needed, conversations can be handed off to your human operation with context.
The main channel for automated, measured, and monitored support.
3CX handoff
AvailableHuman support handoff with conversation context.
Twilio Flex handoff
AvailableContact center integration for structured operations.
Webhooks / APIs
AvailableCustom Tools and configurable API integrations according to plan and scope.
Roadmap or by request
New channels can be evaluated based on demand, technical feasibility, and contracted scope.
Future channels should not be treated as available until technical and commercial validation.
WhatsApp-first today, ready to evolve as your operation grows.
Choose your plan after the trial.
Start with 14 days free on the Pro experience. Then choose Starter, Growth, or Pro.
Unlimited automated bot replies. Plan usage is measured by messages, active contacts, and advanced features.
Starter
R$ 147/mo
3,000 included messages/month · 300 active contacts/month
Entry plan for operations that want to validate governed AI without advanced customizations.
- Unlimited automated replies
- R$0.05 per overage message
- Basic KB: up to 10 documents
- 3 pre-flights/month
- No Copilot
- No Custom Tools
- No advanced executive report
Growth
R$ 397/mo
15,000 included messages/month · 1,500 active contacts/month
Recommended for most growing operations.
- Unlimited automated replies
- R$0.035 per overage message
- KB: up to 50 documents
- Copilot: 1,500 uses/month
- AI suggestions: 10/month
- 20 pre-flights/month
- Up to 10 Custom Tools
- Executive report: 30 days
Pro
R$ 1,997/mo
60,000 included messages/month · 5,000 active contacts/month
For operations that need more volume, governance, reports, and integration capacity.
- Unlimited automated replies
- R$0.025 per overage message
- KB: up to 200 included documents, expandable on demand
- Unlimited Copilot/fair use
- AI suggestions: 50/month
- Pre-flights under fair use
- Custom Tools under fair use
- Executive report: 90 days + PDF
Buying questions, answered clearly
No. InituBot is designed so managers can configure the agent, knowledge, tone, handoff rules, and validation flow without writing code.
Publish AI in support only when it is ready.
Start with 14 days free on the Pro experience, validate your agent before go-live, and monitor quality with real conversations.
Pro experience during trialpre-flight before go-livechoose your plan after